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Privacy Policy

Last updated: December 03, 2025

Introduction

This Privacy Policy explains how OpsCil, LLC (“OpsCil,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website (including www.opscil.com), interact with our downloadable materials or questionnaires, engage our consulting services, or use our software solutions (including current and future web, mobile, or cloud-based applications) (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with it.

Scope of this Policy

This Privacy Policy applies to:

  1. Visitors to our website and landing pages.
  2. Prospective and current clients who engage with OpsCil for consulting, advisory,or related services.
  3. Individuals who download or interact with our tools, questionnaires, templates, or other resources.
  4. Users of our software solutions (including current and future web, mobile, or cloud-based applications).

This Privacy Policy does not apply to:

  1. The privacy practices of our clients in relation to their own systems, data, orwebsites that are separate from OpsCil’s Services.
  2. Any third-party websites, platforms, or services that may be linked from our website or integrated with our Services. Those third parties have their own privacy policies.

Information We Collect

Information You Provide Directly

Depending on how you interact with us, you may provide:

  1. Contact details: first name, last name, business email address, phone number,job title, company name.
  2. Account information (for our software solutions): username, password or otherlogin credentials.
  3. Business and project information: information about your organization, team structure, operations, and capacity or workload details you choose to share in the course of consulting engagements or when using our tools and questionnaires.
  4. Communication content: messages and feedback you send through contact forms, email, or other communication channels.
  5. Preferences and responses: survey or questionnaire responses, feedback on our Services, and marketing preferences.

Information Collected Automatically

When you visit our website or use our software solutions, we may automatically collect:

  1. Technical data: IP address, browser type and version, device identifiers, operating system, referring URLs, and similar technical information.
  2. Usage data: pages or screens viewed, time spent on pages, clicks, features used, error logs, and other interaction data relating to how you use our website and software.

This information is typically collected through cookies, web beacons, scripts, and similar technologies (see Section 7).

Information from Third Parties

We may receive information about you from:

  1. Business partners and service providers that help us with marketing, analytics, lead generation, or payment processing.
  2. Publicly available business sources (for example, professional networking sites or business directories) for B2B outreach, where permitted by law.

Any information received from third parties will be handled in accordance with this Privacy Policy and applicable law.

How We Use Personal Information

We use personal information for the following purposes:

  1. To provide and operate our Services:
    1. Deliver consulting and advisory engagements.
    2. Provide access to and support for our software solutions and related tools.
    3. Process registrations, logins, and user accounts.
  2. To improve and customize our Services:
    1. Analyze how our website, tools, and software solutions are used.
    2. Develop new features, content, and offerings.
    3. Enhance usability, performance, and security.
  3. For communication and support:
    1. Respond to inquiries, requests for proposals, or support tickets.
    2. Send service-related updates, administrative messages, and security alerts.
  4. For marketing and business development (where permitted by law):
    1. Send newsletters, event invitations, case studies, and other information that may be relevant to your business.
    2. Manage marketing preferences and measure campaign effectiveness.
  5. For compliance, security, and enforcement:
    1. Maintain the security and integrity of our systems and data.
    2. Detect, prevent, and investigate fraud or other unlawful activity.
    3. Comply with legal obligations, respond to lawful requests, and enforce our contracts.

We also use aggregated and anonymized information (which does not identify individuals) for analytics, benchmarking, and business insights.

Software Solutions

When you use our software solutions (including current and future web, mobile, or cloud-based applications), we may collect additional information including:

  1. User account details and authentication data.
  2. Configuration settings, capacity models, and data inputs you choose to upload or enter into the application.
  3. Application usage metrics (e.g., frequency of use, feature adoption, performance statistics).

We use this information to:

  1. Operate, secure, and support the software.
  2. Provide customer success and product improvement.
  3. Generate anonymized insights to optimize performance and user experience.

Unless otherwise agreed in a separate contract, any business data you upload into our software solutions is processed solely for providing and improving the service to you and in accordance with your instructions.

Downloadable Materials, Tools, and Questionnaires

When you download resources (e.g., templates, guides, worksheets) or complete questionnaires and assessments:

  1. We may collect your contact information and your responses.
  2. We may use your responses to generate insights, recommendations, or outputs requested by you.
  3. We may use aggregated and de-identified response data to improve our methodologies, tools, and offerings.

If a particular tool or questionnaire will use your data in a specific or additional way (for example, case studies or benchmarking), we will explain this at the point of collection and, where required, seek your consent.

Cookies and Similar Technologies

We use cookies, web beacons, and other similar technologies on our website and within our software solutions to:

  1. Remember your preferences and improve your experience.
  2. Understand usage patterns and traffic.
  3. Support security and authentication.

You can usually configure your browser to refuse cookies or to notify you when cookies are being used. If you disable cookies, some features of our website or software solutions may not function properly.

At this time, our website does not respond to “Do Not Track” signals from browsers.

Legal Bases for Processing (where applicable)

If privacy laws in your region require a legal basis (for example, in the European Economic Area or United Kingdom), we generally rely on:

  1. Performance of a contract: when we use your information to provide our Services to you.
  2. Legitimate interests: when we use your information to operate and improve our business in a way that does not override your rights.
  3. Consent: when you choose to receive certain marketing or optional communications and can withdraw that consent at any time.

Where these laws do not apply, we still aim to handle your information in a fair and transparent way and only collect what we reasonably need for our business purposes.

How We Share Personal Information

We share personal information only as needed to run our small business and provide our Services, including:

  1. Service providers who help us with hosting, email, analytics, or similar support services and who are obligated to handle information carefully and only on our instructions.
  2. Professional advisors (such as lawyers or accountants) if reasonably necessary to protect our rights or meet legal obligations.
  3. Authorities or third parties when required by law or to respond to valid legal requests.

We do not sell personal information. If this ever changes in the future, we will update this Privacy Policy and, where required, give you appropriate notice or choices.

International Transfers

OpsCil is based in the United States. If you are located outside the United States, your information may be stored or processed here or in other places where our service providers are located. These places may have different data protection rules than your home country.

When the law requires it, we will take reasonable steps to put safeguards in place to protect information transferred across borders (for example, using standard contractual clauses approved by regulators).

Data Retention

We keep personal information only for as long as we reasonably need it for the purposes described in this Privacy Policy, including:

  1. To provide our Services and manage our relationship with you.
  2. To meet basic legal, tax, or accounting requirements.

After that, we will delete or de-identify the information where it is practical for us to do so. Because we are a small business, we review our records periodically and remove information that we no longer have a clear reason to keep.

Security

We use reasonable and appropriate measures to help protect personal information from accidental loss, misuse, or unauthorized access. These measures may include limiting access to personal information to people who need it for their role, using reputable service providers, and periodically reviewing our basic security practices. No website or online service can guarantee absolute security, but we aim to collect only the information we need and to handle it with care.

Your Rights and Choices

Depending on where you live and the laws that apply, you may have some or all of the following rights:

  1. To ask for a copy of the personal information we hold about you.
  2. To ask us to correct information that is inaccurate or incomplete.
  3. To ask us to delete your information or limit how we use it, in some situations.
  4. To object to certain types of use, such as direct marketing.
  5. To withdraw consent where we rely on consent (for example, for certain marketing emails).

You can make a request or ask a question about your information at any time by using the contact details in the “Contact Us” section. We may ask you to provide enough information so we can confirm your identity before we respond.

Marketing Communications

If you provide your contact information, we may send you marketing communications about OpsCil’s Services, resources, and events. You can opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us.

Even if you opt out of marketing messages, we may still send you non-promotional communications related to your use of the Services (such as service announcements or account-related messages).

Children’s Privacy

Our Services are intended for business and professional use and are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take reasonable steps to delete it. If you believe a child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page and may provide additional notice as required by law.

Your continued use of the Services after any changes become effective means you accept the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, or if you wish to exercise your rights, pleasecontact us